In response to Peter Williams’ letter (Bring back Office 2003, 3 December), rather than struggle to get Microsoft to change its ways, there is of course a much easier solution – dump Microsoft Office altogether and switch over to an open-source alternative such as OpenOffice.

Unless users are very sophisticated, open-source alternatives such as OpenOffice give them everything they need without the risk of being pushed into expensive upgrades, which give the vast majority of users little or no added benefit. If more Microsoft customers used their feet rather than just their voices, Microsoft might just get the message.

David Unwin, The Delcaro Consultancy